Portobello takes pride in quality of its gemstones and products. While we are confident in our products, we completely understand need of independent verification for your peace of mind. Therefore we offer free valuation certificate from an independent certified valuer for all purchases over £600. The valuation certificate unambiguously states the replacement value of the jewellery and can be used for insurance purposes. Check sample below:


Portobellojewellery

Terms & Conditions


kameleon.rocks is the ecommerce website of Astral Jewels Pty Ltd (Website) that enables the customers to explore, choose and purchase products online. Usage of this website is subject to the acceptance of the following Terms and Conditions.

Disclaimer and Liability

We have made a sincere effort to ensure that every piece of information provided in this website is correct but kameleon.rocks offers no assurance to the accuracy, completeness or correctness of any designs on the Website. kameleon.rocks and our partners, employees and other stakeholders disclaim all the liability and responsibility for any loss caused by the Website or any of the products sold here to the maximum extent allowed by the law.

Privacy & Personal Information

We fully understand and value the trust bestowed upon us by our customers by using this website. We are determined to protect the safety and privacy of your personal data. Please check our Privacy Policy for complete details.

Credit Card or Bank Information & payment

The processing of credit card transactions is done using payment gateway provided by PayPal and as such we do not collect the Credit Card or internet banking information for payment of items purchased at kameleon.rocks.

By providing your credit card internet banking information, you agree to purchase your selected products. So, you must not provide obsolete or fraudulent information.

Pricing

All prices quoted in the kameleon.rocks website are in Australian dollars and are inclusive of all taxes.

Certified Diamonds

While we keep our diamond list current, there is always a possibility that diamond bearing the certificate that you have picked is not available any more. In such cases, we will contact you and offer another diamond of equivalent colour/clarity and readjust the prices if necessary. 

Delivery

We take around 3 weeks to deliver the products upon completion of order and payment. For complete information regarding our delivery process, please check the Delivery page.

Order Cancellations, Returns and Refunds

In case you are not satisfied with the procut received, you can return it for replacement or refund. But you must fulfil certain criteria to be eligible for the same. Please go through our Return Policy for more details.

Loss of goods

Any risk associated with the loss of goods is passed on to you once you receive the delivery by the delivery service appointed by kameleon.rocks. 

Disputes

Disputes regarding the use of this website or the purchase of any products through it will be governed by the laws of Victoria, Australia.

Copyright

Portobello holds the copyright of all the information including text, images and illustrations used in this website and you may not copy or reproduce them without prior permission. The contents of this website are protected by international copyright and trademark laws.

Changes to Terms and Conditions

Portobello reserves the right to make changes in these Terms and Conditions without any prior notice.