Portobello takes pride in quality of its gemstones and products. While we are confident in our products, we completely understand need of independent verification for your peace of mind. Therefore we offer free valuation certificate from an independent certified valuer for all purchases over £600. The valuation certificate unambiguously states the replacement value of the jewellery and can be used for insurance purposes. Check sample below:


Bespoke Orders

Portobello is all about personalization. We believe jewellery is an amazingly creative channel that helps us express ourselves- it captures that mood, that moment which is unique to you and only YOU.

We've got a ton of designs at our stores. But even with a million designs no jewellery store can ever claim to capture that unique expression. But with Portobello's kameleon collection you can because here: YOU MAKE YOUR OWN JEWELLERY.

So how does it work? Very simple:

1. You choose a design from our store.
2. Then select a metal: Silver, Yellow Gold, Rose Gold or White Gold and in any carat.
3. And finally pick your gemstone- Ruby, Diamond, Emerald,… we’ve got a plenty for you to choose from.

And off-course you can combine gemstones/ metals where design permits.

Our gadget will immediately deliver you a real-life 3D visual of how your jewellery is going to look like, complete with very detailed specs. And that’s all! If you like what you see, just place an order with us and we will deliver you your treasure within 3 to 4 weeks.

And yes every order shipped from us is accompanied by a certificate of guarantee containing detailed specs of what you’ve bought. And for all products over $1000, you also get a valuation certificate from an independent qualified valuer.

And that’s not all. If none of our designs are for you- you can create that piece that is totally YOU by engaging with our panel of designers. Using simple words and with answers to some simple questions, just explain your dream design (here). And our team of designers will develop the concept, engage with you and submit an artists impression- a visual of your dream- for you to approve.

Portobello takes pride in its quality and standards of workmanship. Each gemstone is carefully handpicked and affectionately carved into jewellery by our highly skilled craftsmen who take pride in their workmanship and are passionate about creating jewellery that is worth all the space in your personal closet!

Natural Gemstones & Diamonds
Portobello deals only in diamonds and natural gemstones. All our gemstones are AAA quality, which implies highest standards in terms of cutting, brilliance and polishing.  Most of our gemstones are eye-clean which means there are no visible inclusions. Also we do not use gemstones that have been treated unless they have been enhanced by trade-accepted practices such as heating. We do not sell gemstones treated in non-standard ways such as glass-fillings.

Precious Metal
We use only the finest metal that ensures lasting luster and durability. All our jewellery will carry a stamp of your chosen metal as a mark of authenticity.

At Portobello you can expect attention to detail. All your orders are handled with utmost care by our highly skilled craftsmen and undergo a rigorous quality control before reaching you.

Portobello wants you to enjoy wearing your jewellery as much as we enjoy making it! We want you to feel confident about your purchase and be completely bother free therefore our products are independently valued and carry a 1- year warranty.

Valuation Certificate
Por offers a free valuation certificate from an independent certified valuer for all purchases over $1000. A qualified valuer carefully assesses your purchase. Our valuers are member of National Council of Jewellery Valuers (NCJV)- an Australia based body that aims to maintain highest standards of professional valuations for jewellery.  The valuation certificate unambiguously states the dollar replacement value of the jewellery and can be used for insurance purposes (check sample here).

1-year Warranty
Portobello offers a comprehensive one-year warranty. If there are workmanship issues with your order, we will repair at no cost to you. Besides we will also bear the shipping cost. And even if you damage the piece, we will fix it for you for a reasonable cost because the jewellery looks better on you than lying in a box!

Portobello acknowledges need of a transparent online shopping process as well as worry- free post-purchase experience for fullest customer satisfaction.

Free Shipping
The prices you see are prices you pay! All orders over $100 are shipped free for any address within Australia and New Zealand. Furthermore there are no additional taxes or any other hidden charges.  

Risk Free Returns
We have a serious no questions asked 30-day return policy. So if you don’t want to keep the piece for any reason- just speak to our customer service team and send it back. For more details on our return policy, please read here.

Free Ring Sizing
We realize that your purchase is for a lifetime! And over the years while all of us will change physically, we can’t ever leave behind that special moment that you captured in your jewellery! This is why Portobello offers 1 free ring resizing during your lifetime. To organize a resizing, please contact our customer support team via phone/email.

If you have a question, our experts are there to help! Reach us over phone, email or simply visit our retail showroom in Melbourne. Besides talking to our friendly consultants, you can also book time with a qualified gemmologist to discuss your questions around valuation of jewellery you intend to purchase.

Reach Us
Phone:           (03)9813 1968
Email:             celebrations@portobellojewellery.com.au
Visit us:          Portobello Camberwell
                       Shop 18, Camberwell Arcade
                       600 Burke Road
                       Camberwell, VIC 3124